Refund policy
This is an excerpt from our Terms of Service
§10 WITHDRAWAL FROM THE AGREEMENT
1. This section sets out the rules for withdrawal from the Agreement by a Consumer and an Entrepreneur with consumer rights.
2. A Customer who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from the Agreement within 14 days, subject to the provisions below. In order to exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement, for example by sending an e-mail or a letter to the address indicated in these Terms and Conditions. If the Agreement was concluded through the Store, the Customer may also submit a statement of withdrawal from the Agreement by using the Withdrawal Function available in the Store, marked with the words “Withdraw from the agreement here” or other equivalent, clear and unambiguous wording. More information on the right of withdrawal is provided in Appendix No. 1 and Appendix No. 2 to these Terms and Conditions.
3. The Withdrawal Function is available in the Store for the period during which the Customer has the right to withdraw from the Agreement.
4. In order to submit a statement of withdrawal from the Agreement by using the Withdrawal Function, the Customer may be asked to provide data necessary to identify the Agreement and to send confirmation of receipt of the statement, in particular: first name and surname, data identifying the Agreement, including the Order number or other data enabling the Seller to determine which Agreement the withdrawal concerns, and an e-mail address or other electronic data necessary to send the confirmation.
5. After completing the data within the Withdrawal Function, the Customer is given the opportunity to confirm the decision to withdraw from the Agreement by using a function marked with the words “Confirm withdrawal from the agreement” or other equivalent wording.
6. A statement of withdrawal from the Agreement submitted by using the Withdrawal Function shall be deemed submitted at the moment the Customer confirms the decision to withdraw from the Agreement. In order to meet the deadline for withdrawal from the Agreement, it is sufficient to use the Withdrawal Function before the expiry of the withdrawal period.
7. Upon receipt of a statement of withdrawal from the Agreement submitted by using the Withdrawal Function, the Seller shall promptly send the Customer confirmation of receipt of the statement on a durable medium. The confirmation shall include at least the content of the statement of withdrawal from the Agreement and the date and time of its submission.
8. The right of withdrawal from the Agreement shall not apply to an Agreement:
- for the supply of Digital Content not supplied on a tangible medium, for which the Customer is obliged to pay the Price, if the Seller has begun performance with the Customer’s prior express consent and after the Customer has been informed, before the commencement of performance, that once the Seller has performed the service, the Customer will lose the right of withdrawal from the Agreement, and has acknowledged this, and the Seller has provided the Customer with confirmation of receipt of such consent;
- the subject matter of which is non-prefabricated Goods manufactured according to the Customer’s specifications or intended to satisfy the Customer’s individual needs, i.e. custom-made Goods.
9. The Customer referred to in paragraph 1 shall be liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product.
10. In the event of withdrawal from an agreement for the supply of Digital Content or a Digital Service, the Customer shall refrain from using that Digital Content or Digital Service and from making it available to third parties.
Appendix No. 1 — Instructions on Withdrawal from the Agreement
INSTRUCTIONS ON WITHDRAWAL FROM THE AGREEMENT
You have the right to withdraw from this Agreement within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which you acquired possession of the Goods, or on which a third party other than the carrier and indicated by you acquired possession of the Goods. In the case of Goods delivered in batches or parts, the withdrawal period expires on the day on which you acquired possession of the last item. In the case of agreements for the regular delivery of Goods for a fixed period, the withdrawal period expires on the day on which you, or a third party indicated by you other than the carrier, acquired possession of the first item.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this Agreement by means of an unequivocal statement, for example by a letter sent by post, by e-mail or, where the Agreement was concluded through the online interface of the Store, by using the “Withdraw from the agreement here” function or an equivalent function available in the Store.
If you use the withdrawal function available in the Store, after you confirm your decision to withdraw from the Agreement, we shall promptly send you confirmation of receipt of your statement of withdrawal on a durable medium, in particular to the e-mail address provided in the form or assigned to the Order.
Our contact details are: FUJIEI Europa sp. z o.o. with its registered office in Warsaw, NIP: 5252723048, REGON: 368293244, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000693993 by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, contact address: ul. Wojska Polskiego 9/108, 01-524 Warsaw, Poland, e-mail address: contact@subu-tokyo.eu, telephone number: +48 728 890 176 or +48 22 327 16 41.
You may use the model withdrawal form, but this is not mandatory. You may also submit a statement of withdrawal in any other unequivocal manner, including by e-mail, in writing or, where the Agreement was concluded through the Store, by using the “Withdraw from the agreement here” function or an equivalent function available in the Store. To meet the withdrawal deadline, it is sufficient for you to send your statement of withdrawal before the withdrawal period expires.
Effects of Withdrawal from the Agreement
If you withdraw from this Agreement, we shall reimburse you for all payments received from you, including the costs of delivery of the Goods, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us, promptly and in any event no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal from this Agreement.
We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the Goods back or until you have supplied evidence of having sent the Goods back, whichever occurs first.
Please send back or hand over the Product to us at the following address: WW Logistics, ul. Warszawska 75A, 05-300 Stojadła, Poland, promptly and in any event no later than 14 days from the day on which you informed us of your withdrawal from the Agreement. The deadline is met if you send back the Goods before the expiry of the 14-day period.
You shall bear the direct costs of returning the Goods, unless otherwise provided in the Offer. In the case of returning the Product from outside the European Union, the Customer may be required to bear additional costs related to the return, including customs duties, taxes or import charges, if such costs arise under applicable law.
You are liable only for any reduction in the value of the Product resulting from handling the Product in a manner other than necessary to establish its nature, characteristics and functioning.
If you requested that the provision of services begin before the expiry of the withdrawal period, you shall pay us an amount proportionate to the scope of the services provided until the time at which you informed us of your withdrawal from this Agreement.
Appendix No. 2 — Model Withdrawal Form
Our contact details are: FUJIEI Europa Sp. z o.o. with its registered office in Warsaw, NIP: 5252723048, REGON: 368293244, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000693993 by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, contact address: ul. Wojska Polskiego 9/108, 01-524 Warsaw, Poland, e-mail address: contact@subu-tokyo.eu.
MODEL WITHDRAWAL FORM
(This form must be completed and returned only if you wish to withdraw from the Agreement)
I hereby withdraw from the Agreement dated .... concerning / consisting of* .....*
Customer's name, address* .........................................................
Date* .........................................................
Signature*......................................................... (if sent in paper form)
* complete